The customer understands and accepts the shipping and return policies once the purchases have been made in our online store.
-Shipping and return policy:
Shipping & Returns
Our shipments are usually made through MRW - Within Spain and UPS for orders that are from outside of Spain. Although they may be subject to changes by the company.
Shipping times are usually about 2 to 4 business days for orders from Spain, they may be subject to changes due to holidays, strikes or lack of stock and requests to our distributor.
Shipping times to Europe, can be for Europe from 1 to 2 weeks, may be subject to changes due to holidays, strikes or lack of stock and requests to our distributor.
Shipping times outside the European Union from 2 to 4 weeks, may be subject to changes due to holidays, strikes or lack of stock and requests to our distributor.
Shipping prices may be subject to changes such as increases established by the market:
Spain Peninsula: €6.95
Europe: €29.95
Latin America: €89.95
Rest of the World: €89.95
Cancellation of the order:
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the client must verify the products upon receipt and present all the objections that may exist.
Once the order has been placed, you can cancel your order or part of it, through the points indicated below. Keep in mind that you have 14 calendar days from the moment of purchase. Once the 14 days have passed, it will no longer be possible to carry out the cancellation.
Latiendadeltarot.com will be responsible for the shipping costs for both the return of the product and the reshipment of the new product in the case:
-In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident to the courier service.
-That the product sent by latiendadeltarot.com was wrong for the product purchased at the time of purchase by the customer.
-If the product has manufacturing defects once opened, at the same time the customer must submit their corresponding return request, first contacting the online store at info@latiendadeltarot.com and sending us the images of the product received in bad state to be able to verify the state of the same.
-Once we have verified the poor condition of the product we will inform you of the steps of the return by the online store
.
-Once the case has been verified, latiendadeltarot.com will send the courier to pick up the product at the customer's address and it will be returned to its destination without the customer having to send the product or do any paperwork, latiendadeltarot.com will be responsible for the postage corresponding to the return and new shipment.
Under no circumstances return the order before contacting us as it will not be accepted and the customer will be responsible for the expenses that would have occurred, if any.
-If the product does not comply with said specifications recited in the product information or some parts of said product are missing, it will be refunded or exchanged or a voucher will be delivered for the same amount of the product as agreed in the return.
-All merchandise must be returned sealed if it was received and in its original packaging with all the accessories it contains, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Otherwise latiendadeltarot.com reserves the right to refuse the return. Under no circumstances are returns made to any collection product that has been unsealed, used or manipulated in any way.
-Refunds of Collection products are not made.
ATTENTION: The images of the products advertised in our online store are the digital images that our distributors provide us to show the products of our online store and may have variations in tone, color, brightness and in the shape of the cards. slightly different from the original, since they are digital images, therefore the company is not responsible for said effect at the time of purchase.
Latiendadeltarot.com will not return the product in the following cases:
-If on the part of the client, there was a typographical error in the description of his physical shipping address at the time of editing the address in the form and therefore the courier service returned the client's product to us, so the forwarding of the order would be carried out at the buyer's expense.
-In case of confusion by the customer of the information of the product or its language at the time of placing the order.
-If the product has not been obtained at latiendadeltarot.com
-If it has been damaged by misuse or negligence.
-For changes in reference (size, color, shape, etc.) to the opinion of the product by the buyer once received. No refunds are made for products cataloged as a Collection.
-In the event that you want to return a product, it will be done through a voucher of the same amount as the purchased product and you can use it to purchase new products from our online store.
-The amount of the purchase will never be refunded, but the exchange can be made for an item of the same amount through a voucher and you can use it in our online store within a maximum period of 5 calendar days. Once the period of time indicated on the voucher has expired, the product cannot be exchanged. Shipping costs, and the price difference of the product if any, will be borne by the customer.
-For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all conflicts arising or related to its use the Courts and Tribunals of Torrente (Valencia), Spain.
For international orders and shipments:
-Subject to the same conditions of shipments and previous returns mentioned in the previous section.
-All costs for return shipments or exchanges on international orders are the responsibility of the customer.
-Payment of international products must be made only in the Spanish Euro currency, not being possible purchases in a currency other than the euro.
-To make the payment, the customer can choose the payment method that we offer in our online store as well as correctly specify the shipping address.
-Latiendadeltarot.com is not responsible for the loss or misplacement, or wear of the product due to the courier company of the shipments. Once the order leaves our facilities, our store will not be responsible for the status of your order. And you must claim it from the aforementioned messaging unit.
-International orders: Latiendadeltarot.com is not responsible for the problems or amounts of the customs of international countries, if any, it is the client who must know and contact said body to request their order as well as the amount referred to that it imposes your country of origin.
ATTENTION: The images of the products advertised in our online store are the digital images that our distributors provide us to show the products of our online store and may have variations in tone, color, luminosity and in the shape of the cards. slightly different from the original, since they are digital images, therefore the company is not responsible for said effect at the time of purchase.
-For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all conflicts arising or related to its use the Courts and Tribunals of Torrente (Valencia), Spain.